As a church
leader, I’m confident you love and care about people, but If you have been
leading for more than one week, you have encountered a difficult person or two.
wonderful volunteer on the hospitality team told me that someone just left
because of the coffee. The unhappy attendee said, “This coffee tastes like
dirt.” He said it was weak and insisted that we do something about it. It
didn’t matter that it was free. (Free is not an excuse for lousy coffee, but
thousands of people seem to like it.) The volunteer offered the Starbucks
brand, but the attendee was upset that it wasn’t free.
We all can be difficult or have a bad day, but there are chronic personalities that require intentional effort, maturity, and specific skill to lead.
As leaders we are called to love everyone, Jesus made that clear in John 13:34-35, but that does not mean we are to consistently tolerate behavior that harms the people and mission of the church.